Corti Intelligent Assistant Helps Emergency Dispatchers Diagnose, Triage Callers

Frank
March 22, 2018
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Artificial intelligence is a popular buzz term in medicine these day. While there’s a lot of simple things pretending to be smart, there are also some pretty impressive AI applications that can be very useful. Thanks to Fast Company, we learned of Corti, an AI assistant that listens to calls to emergency services (911) and helps dispatchers form the right questions, suggests next steps, and even proposes possible diagnoses. The software not only detects the words that are spoken, but also the tone of the voice and the callers breathing patterns. All this information is combined and compared to many thousands of previously made calls that have been analyzed and categorized. Based on all the variables, the software may suggest that a person is calling about a heart attack, for example, and if the dispatcher agrees, CPR guidance is then provided.

The software is currently being trialed by dispatchers in Copenhagen, Denmark, and is apparently having some success. According to Fast Company, Copenhagen’s emergency dispatchers correctly identify cardiac arrest in 73% of cases on average, but in a small study the Corti AI was 95% accurate. There is a much larger study that is slated to be published.

Here’s a video that demonstrates how a call is handled from the point of view of a dispatcher:

Link: Corti homepage…

Frank’s source: https://www.medgadget.com/2018/01/corti-intelligent-assistant-helps-emergency-dispatchers-diagnose-triage-callers.html

 

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